Overview:
The Client Success Director acts as a client consultant to our brand and agency partners, responsible for providing trusted, strategic leadership and management of assigned business as well as managing direct reports. The role has five key objectives: Cultivate trusted and meaningful client partnerships, strategic support and guidance acting as your client’s consultant, retaining and growing revenue of existing business, day to day account management.
Responsibilities:
- Responsible and accountable for the overall client success by nurturing the
relationship with client stakeholders through effective communication and delivery of superior marketing services and results. - Lead on the client governance meetings with the right mix of operational updates, alignment check-ins and exchange of ideas and advisory and contributes to the overall strategy of account growth and expansion.
- Act as the people manager of a team of talented and highly motivated resources, caring for their growth, wellbeing, and job satisfaction.
- Contribute as a member of the leadership team on company-wide initiatives.
Qualifications:
- Bachelor’s degree in business marketing, Engineering, Computer Science,
Mathematics or related field. - Minimum 12 years of working experience in Marketing
- 3+ years of experience in program, change management, or project management within a fast-paced metrics driven environment.
- 3+ years of senior management experience that includes talent development and management,
- Prior experience in B2B software marketing is highly desirable.
- Self-starter, strong drive, bias for action and result-oriented with the ability to influence others at both peer and leader level.
- History of cross-functional partnership, teamwork and willingness to roll up one's sleeves to get the job done.
- Detail orientation with a demonstrated ability to self-motivate and follow-through on projects.
- Demonstrated ability to thrive in ambiguous environments.
- Strong communication skills: Impeccable written and oral communication credentials, and ability to translate data into information and storytelling that influences stakeholders and business strategy.
Work set-up:
- Hybrid (2x/week onsite)
- Location: Silver City, Pasig
- Shifting
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